Troubleshooting

Troubleshooting

Common Issues and Solutions

1. SBOM Generation Fails

Issue: SBOM generation fails or produces incomplete data.

Solution:

  • Ensure all the required scan sources are correctly configured.

  • Verify that the project's dependencies are correctly identified.

  • Check the integration settings with other tools like SCM, CI/CD, or container orchestration platforms.

  • Review and fix any exceptions or bugs in the SBOM generation process, if present.

2. Login and Authentication Problems

Issue: Users encounter problems with logging in or authentication.

Solution:

  • Verify the correctness of the login credentials.

  • If authentication issues persist, check the user's account status and permissions.

  • Contact your organization's IT support or administrator for further assistance.

3. Connection Requests Not Sent

Issue: Users can't send connection requests.

Solution:

  • Ensure the user has the required permissions for sending connections.

  • Check if the intended organization or user is correctly identified.

  • Review the email address and other details for accuracy.

4. Slow Performance

Issue: VeriBOM performance is slow.

Solution:

  • Check your internet connection for stability.

  • Ensure the hardware used to access the tool meets the recommended system requirements.

  • Clear your browser cache and cookies.

PreviousGlossaryNextFrequently Asked Questions (FAQ)

Last updated